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FAQs
Email us to request a booking, our email address is: cognitivecaninecanberra@gmail.comPlease remember we are a small business, we are not open weekends or public holidays but will get back to you as soon as we can!
We accept online payments using Petboost our booking service. You are required to have a card on file to take payment after your session has finished.
Rain, hail or shine we still walk if the weather is bad! Please let us know in advance if your dog strongly dislikes the rain so we can make other arrangements with you. Please note our cancellation policy applies we require 24 hours notice, fees apply.
Yes, we collect your dog from your home within a 3 hour pick up window and then return them after their session. We require access to your dog, if we are unable to access your dog during your scheduled booking a cancellation fee applies.
We require 24 hours notice to cancel your bookings. If you cancel will less than 24 hours notice a full fee is payable.
Yes we are insured with the maximum $20 million dollars public liability insurance and $10,000 for dogs in transit.
The minimum booking for our services is weekly so we require an ongoing booking. We are unable to take casual holiday bookings but are happy to refer you to another local business who can help.
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